Privacy Policy
Last Updated: March 30, 2026
Tschüss, LLC ("Tschüss," "we," "us," or "our") operates the website www.bytschuss.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through Shopify Payments — we do not store credit card details)
- Any other information you voluntarily provide through our contact form or email correspondence
Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing communications, including newsletters and promotional offers (only with your consent)
- Improve our Site, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties solely to operate our business, including:
- Shopify — our e-commerce platform, which processes and stores your data on our behalf
- Shipping carriers — to deliver your orders
- Payment processors — to securely process transactions
- Email marketing providers — to send newsletters and promotional communications you have opted into
- Analytics providers — to help us understand Site usage
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information if required by law, regulation, or legal process.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. If you request deletion of your data, we will do so unless we are legally required to retain it.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the data we hold about you
- Correction — request that we update inaccurate or incomplete information
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from marketing communications at any time using the link in any email, or by contacting us directly
To exercise any of these rights, contact us at the address listed below.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information as defined under the CCPA.
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All transactions are processed through Shopify's secure, PCI-compliant infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our Site may contain links to external websites (such as Instagram). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Cookie Policy
Last Updated: March 30, 2026
This Cookie Policy explains what cookies are, how Tschüss, LLC ("we," "us," or "our") uses them on our website, and what choices you have.
What Are Cookies
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites function properly, improve performance, and provide information to site owners.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Site to function. They enable core features such as shopping cart functionality, account authentication, and secure checkout. You cannot opt out of these cookies because the Site will not work without them.
| Cookie | Purpose | Duration |
|---|---|---|
| _shopify_s | Session management and cart | 30 minutes |
| _shopify_y | Site analytics (Shopify internal) | 1 year |
| cart | Stores your cart contents | 2 weeks |
| secure_customer_sig | Customer authentication | 20 years |
| storefront_digest | Account login verification | Indefinite |
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and any errors encountered. All data is aggregated and anonymous.
| Cookie | Purpose | Duration |
|---|---|---|
| _landing_page | Tracks the first page you visited | 2 weeks |
| _orig_referrer | Tracks how you arrived at our Site | 2 weeks |
| _s | Shopify analytics | 30 minutes |
| _shopify_sa_t | Marketing and referral tracking | 30 minutes |
| _shopify_sa_p | Marketing and referral tracking | 30 minutes |
Marketing and Advertising Cookies
If you have opted into marketing, these cookies may be used to deliver relevant advertisements and track the effectiveness of our campaigns. They may be set by third-party advertising partners.
| Cookie | Purpose | Duration |
|---|---|---|
| _shopify_evids | Shopify marketing event tracking | Session |
| _tracking_consent | Stores your cookie consent preferences | 1 year |
Third-Party Cookies
We may use third-party services that set their own cookies, including:
- Meta (Facebook/Instagram) — for advertising pixel tracking and retargeting, if enabled
- Google Analytics — for website traffic analysis
- Klaviyo or similar email platforms — for tracking email campaign engagement
These third parties have their own privacy and cookie policies. We encourage you to review them.
Your Cookie Choices
Browser Settings
Most web browsers allow you to manage cookies through their settings. You can:
- View what cookies are currently stored on your device
- Delete some or all cookies
- Block cookies from specific or all websites
- Set your browser to notify you when a cookie is being placed
Please note that disabling certain cookies may affect the functionality of our Site, including the shopping cart and checkout process.
Opt-Out of Tracking
- Google Analytics — You can opt out by installing the Google Analytics Opt-Out Browser Add-On
- Meta Pixel — You can manage your ad preferences through your Facebook Ad Settings
Cookie Consent
When you first visit our Site, you may be presented with a cookie consent banner. You can adjust your preferences at any time by clearing your browser cookies and revisiting the Site, which will trigger the consent prompt again.
Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page with a revised "Last Updated" date.
Refund Policy
Last Updated: March 30, 2026
We want you to love what you wear. Please review our refund policy carefully before placing your order.
Unopened Products
If you receive a product and it remains sealed and unopened, you may request a return within 14 days of delivery. The item must be in its original, undamaged packaging. Once we receive and inspect the returned item, we will issue a full refund to your original payment method.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item shipped, damaged in transit, or a defective product).
Opened Products
Due to the intimate nature of fragrance, we are unable to accept returns or issue refunds on any perfume that has been opened, used, or had its seal broken. This policy exists for hygiene and quality assurance reasons — we cannot resell a product once it has been unsealed.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A photograph of the damaged or incorrect item
- A brief description of the issue
We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please initiate a return for the unopened item and place a new order.
Refund Processing
Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or credit card provider may take additional time to post the refund to your account.
How to Request a Return
To initiate a return, please contact us at:
Email: info@bytschuss.com
Subject line: Return Request — [Your Order Number]
Do not ship items back without first receiving return instructions from our team.
Contact Us
If you have any questions about our Privacy Policy, Cookie Policy, or Refund Policy, you can reach us at:
Tschüss, LLC
Los Angeles, CA
Email: info@bytschuss.com
© 2026 Tschüss, LLC. All rights reserved.